FAQ
You can, of course, call us and we will look up the information for you. But you can also have that information at your fingertips day or night in just a few minutes. You can sign up here or download the app if you are currently using your mobile device. Click here for the Android app or here for the Apple version. After logging in, you will be able to check your appointments, update personal information, check vaccine history for your pets, refill your prescriptions and request appointments.
For more detailed information how to access your pet portal, go to the FAQ: How do I access my pets’ information online?
You can, of course, call us and we will look up your information for you. But you can also have that information at your fingertips day or night in just a few minutes. You can sign up here or download the app if you are currently using your mobile device. Click here for the Android app or here for the Apple version. After logging in, you will be able to check your appointments, update personal information, check vaccine history for your pets, refill your prescriptions and request appointments.
For more detailed information how to access your pet portal, go to the FAQ: How do I access my pets’ information online?
Your lab results are available 2-5 days after they are ordered. We understand you need the results as soon as possible, so we are working hard to get them to you. We will call you personally as soon as we have the results.
Thank you so much for entrusting the care of your pet with us! We would like to invite you to access your pet’s information online in one of two ways:
THROUGH OUR PETPAGE MOBILE APP
1) Download the mobile app from the Google Play or Apple Store by clicking one of the links below (you must be using your mobile phone in order to install the application).
3) You will then be sent a confirmation email. Click the link in that email. Check your SPAM folder if you do not see the confirmation in your inbox.
You can now log in to our mobile app to view upcoming appointments, healthcare reminders, refill prescriptions, request appointments and more!
Our doctors would love to call you back to discuss their patients but they are usually in an appointment or performing surgeries. Please let our staff know what your question or concern is in as much detail as possible so we can have the best person call you back. Our service representatives and our veterinary assistants are very knowledgeable and can help you with most questions. They are also happy to consult with your veterinarian when needed.
Each surgery is unique. We would be happy to give you a detailed estimate for your pet’s surgery. Please call us. We will email you a copy of the estimate.
Yes. For a few reasons. Most importantly, your veterinarian’s first concern is to check that your pet is healthy. Your pet benefits from routine well checks. Your pet’s doctor will check your pet from nose to tail including eyes, ears, mouth, lymph nodes, heart, lungs, abdomen, skin, and anal glands. Additionally, your veterinarian makes sure the vaccines are administered accurately and safely and in accordance with the law. Rabies vaccines are required by law to be administered with an exam. Also, the companies that make vaccines will guarantee their effectiveness only if given by a veterinarian to ensure they are stored, drawn and administered in the most effective way.
If your pet needs immediate care, please go to the nearest emergency center. Click here for a list of local emergency hospitals.
If you need an appointment, please give us a call. We will tell you our first available appointment and can put you on our waiting list if you would like to be seen sooner.
The world is understaffed at the moment, please be patient with our service representatives. Our goal is the same as yours: to get you the care you need.
You can refill your prescription five easy ways.
One, the easiest way, is to request a refill through our app. To sign up and for more information go to the FAQ: How do I access my pets’ information online?
Two, call us and speak directly to a service representative. Give them the following information:
Your name, your pet’s name, the name and dosage of the medication.
Three, if a person is unavailable you can leave a message which includes all of the above information. We check our phone messages throughout the day and try to return every call the same day.
Four, you can email us at apcstanwood@gmail.com. Be sure to include all the information listed above.
Five, go to our online pharmacy, log in and select the medication you need. Their system will contact us for you.
Please note: Only our doctors can approve a prescription refill. When we get your request any of the above ways, we will contact your pet’s doctor to get approval. Occasionally, we can refill prescriptions at lightning speeds, but other times it takes a while.
We are across the parking lot (East) of the new YMCA in Stanwood and just West of the Everett Clinic. If you are on 72nd Street, turn west, go past the Everett Clinic toward the Y. You will find us on the back side of the building that has Village Chiropractic. Google Maps can also help you locate us.
We no longer do walk-in appointments. We think your time is as valuable as ours and we want to be considerate. We do have work-in appointments for sick pets available on certain days. Give us a call and we will let you know if we have any available. We also have a waiting list if you would like us to put you on it.
If your card has a Visa or Mastercard symbol, we can take that! If it doesn’t, we are sorry, we are not set up to process those payments right now.
We are not. We believe our people should have lives outside of work and we try hard to keep hours that allow that.
We recommend that puppies and kittens be seen at 6-8 weeks, 10-12 weeks and 14-16 weeks. Puppies’ and kittens’ immune systems are just developing. To gain proper immunity, they need to be vaccinated multiple times. To properly vaccinate your pet and for their long term health, they will need to come back yearly.
We recommend that your pet is at least 6 months old. There are many factors that go into this. Most importantly, we want your pet to be safe undergoing anesthesia. Younger pets are at a higher risk of adverse reactions to the anesthesia. These adverse reactions can include mild swelling at the site of the injection, cardiac symptoms, anaphylactic shock or death. Being 6 months old or older greatly minimizes the risk. Please note that blood work is required for all surgeries. There is a significant cost savings available if you come in 3 or more days before surgery to get blood drawn.
Don’t see your question? Please call us or send us an email.
